PRIVACY

Privacy Policy

How we collect, process and protect your personal data

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1. Identification

Multilingues21 — Traduções e Edições Técnicas Multilingues Lda., with registered office at Rua Febo Moniz n.º 27, 1150-152 Lisbon, Portugal, and VAT number PT507983815, hereinafter referred to as M21Global, respects individual privacy and values the trust of its users, members and partners.

2. Privacy Policy

M21Global has in place a privacy policy that guarantees a security commitment for all users of this website, particularly with regard to the processing of their personal data. The Privacy Policy may be revised and, as such, it is recommended that it be consulted whenever you access the website.

3. Data Controller

The entity responsible for processing personal data is M21Global, and the person responsible for its management can be contacted by e-mail at info@m21global.com.

4. Purposes of Processing

The personal data of clients, suppliers and interested parties, hereinafter referred to as Clients, are processed because they are necessary for the proper fulfilment of quote requests made, the proper analysis of the service needs requested, the sending and preparation of proposals and quotes, the conclusion and performance of the contract, compliance with legal obligations imposed on M21Global, to achieve the legitimate interests of M21Global, or because they have been subject to consent.

5. Mandatory Data

The data identified in the Immediate Quote, the Personalised Quote, the Contact or Translator Application Forms as mandatory are indispensable for the provision of the service by M21Global. The omission or inaccuracy of this data, or other information provided by the Client or Translator, is entirely their own responsibility.

6. Processing and Storage

The personal data provided by the Client or Translator, or generated by the use of the service, will be processed and stored electronically, for use by M21Global for the following purposes: marketing and sales, client management and service provision, accounting, tax and administrative management, litigation management, network and systems management, information security and physical security control, operator management and compliance with legal obligations.

7. Marketing

The processing of data for marketing purposes will be carried out in accordance with the consent option expressed by the Client or Translator. Consent must be prior, free, informed, specific and unambiguous, expressed in a written or oral declaration, or through the validation of an option. The Client or Translator may object, at any time and by any means, to the processing of data for marketing purposes.

8. Data Retention

Personal data is retained for different periods, depending on the purpose for which it is intended and taking into account legal criteria, necessity and minimisation of retention time. More specifically, quote and project data may be retained until the end of the period during which the invoice may be legally contested or payment claimed, or for the periods legally defined for investigation and legal proceedings.

9. Voluntary Data

M21Global only receives personal data (such as, by way of example, name, address, tax number, telephone number or e-mail address) when voluntarily submitted through the website(s) or services it provides.

10. Use of Information

This information may only be used by M21Global as a means of contact and use of its website(s) and services, in particular for the sending of newsletters and information regarding the activities carried out.

11. Accuracy of Data

In the process of submitting personal information, the user(s) is/are solely responsible for the accuracy of the data they enter and accept(s) this obligation, being requested to update it when necessary, thereby guaranteeing its accuracy.

12. Transfer to Third Parties

The data provided will not be transmitted or transferred to third parties without the prior consent of the person(s) concerned, and will be kept exclusively on servers located in countries of the European Union or the United States.

13. Database

M21Global maintains the data received in an electronic database, which contains the personal information voluntarily submitted.

14. Automated System

M21Global, fully aware of the use and processing to be given to data of a personal or professional nature, and by virtue of the applicable legal regulations, has an automated system (and file) in place to guarantee the security, integrity and confidentiality of the data provided by users.

15. Security Measures

M21Global has adopted the necessary levels of security for the protection of user data, as well as technical measures to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided.

16. Registrations and Visitors

Registrations in M21Global's databases provide information on the total number of visitors, visits on each page, as well as the domain names of the Internet operators (ISP) of users and visitors. No personally identifiable information is collected in the process of visiting or using the content.

17. External Links

M21Global provides its users with links to other websites that it considers useful and informative. M21Global is not responsible for the security and privacy policy, form, content and practices of the websites accessed by the user through the links provided.

18. Policy Changes

By using the website, the user(s) consent(s) to the collection and processing of the information mentioned in this Privacy Policy, acknowledging that it may be changed by M21Global without any prior or subsequent notice. Any change to the privacy policy of M21Global's website will be expressly provided for on this page.

19. Interpretation

In case of doubt, the interpretation of the original Portuguese version of this document prevails.

20. Contact

For clarification of any questions regarding the terms of the Privacy Policy of M21Global's website, please contact us.

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