Why We Are Different

Our quote is final — no surprises.

We understand the importance of meeting deadlines for our clients. We recognise that timely delivery is fundamental to success and we guarantee quick responses without delays. The team of translators and project managers works diligently to ensure that all deadlines are met, maintaining the highest quality standards.

Competitive and fair prices.

We pride ourselves on offering transparency and honesty with respect to pricing. Our commitment to fair prices is unwavering and we guarantee there will be no hidden costs or surprises in quotes. We believe in offering competitive prices that reflect the quality of service delivered.

We respond in a timely manner, quickly, without delays.

At M21Global, meeting deadlines is key to building a strong relationship with clients. This relationship begins from the first contact. We guarantee a response within less than 3 business hours to all requests. The quote is definitive and we maintain our commitment to providing exceptional service that satisfies and exceeds expectations. With M21Global, you can be sure that deadlines will always be met without compromising the quality of translations.

Irreproachable quality guides our work.

The work is only complete with the client's complete satisfaction. As a market-leading translation company, we pride ourselves on the commitment to offering irreproachable quality in all projects. The unwavering focus on quality guides every aspect of the work, from the initial assessment to the final quality control. We believe that the work is only complete when the client is completely satisfied with the final translation.

We learn from mistakes.

We recognise that mistakes can happen and we are committed to learning from them, using that knowledge to continually improve processes and provide the highest quality translations. The team is focused on the importance of accuracy and attention to detail; we work tirelessly to ensure that every translation meets the high quality standards.

We do not miss deadlines.

We understand the importance of timely delivery and guarantee clients the delivery of accurate and reliable translations within the agreed deadline. The commitment to meeting deadlines is proof of the dedication to providing exceptional client service and always providing first-class translations.

Translation certified by the ISO 17100 quality standard

Certification by ISO 17100, a global standard for translation services, is one of the ways to guarantee this quality. The company has maintained this certification for more than 5 years and submits to annual external audits by the independent auditor Bureau Veritas, to ensure it continues to meet the rigorous requirements of the standard. This demonstrates the commitment to quality and gives clients the assurance that they are receiving translations of the highest standard.

We only work with native translators

The commitment to quality also extends to translators. We only work with translators who are native speakers of the target language and who have proven experience in the subject area of the translation in question. All translators have higher education and at least three years' experience in their area of translation. This ensures that the translations are accurate, and also culturally appropriate and effective in reaching the target audience.

Quality is at the centre of everything we do

We are committed to providing the highest quality translations, and certification by the ISO 17100 standard and the rigorous selection of translators demonstrate the unwavering dedication to this objective. We do not compromise the quality of translations, even when faced with challenging needs and deadlines. We are committed to maintaining the high standard and ensuring clients trust us to meet their translation needs with accuracy and excellence.

Extensive portfolio of glossaries and capability to expand it with client resources

With experience in creating glossaries from publications and monolingual or multilingual texts provided by clients, we ensure that translations are accurate and consistent with the client's own terminology. The commitment to providing high-level translation services is evident in the ability to expand and update the glossary portfolio whenever necessary, ensuring we remain up to date with the latest sector-specific language.

Multiple communication channels: telephone, email, WhatsApp

We understand the importance of easy communication, especially when working with clients from diverse cultural backgrounds. That is why we offer various modes of communication, including telephone, e-mail, WhatsApp and chat, to ensure clients can contact us easily.

Communication in the client's language

We know that clear and effective communication is fundamental to building trust with clients from different cultural backgrounds. We communicate with clients in their language, including in Portuguese, English, French and Spanish, to meet the needs of clients worldwide.

Teamwork

At M21Global, we believe that effective communication is the key to successful teamwork, and that is why we emphasise it during all phases of the project. We ensure that the lines of communication are always open for any questions, suggestions or feedback from clients.

We are always available

We understand that clients have different schedules and priorities, and we respect that. That is why we are open throughout the year and do not close for extended holiday periods, not closing over Christmas or Summer, for example. The commitment to clients is unwavering and we are always available to help with their translation needs.

Quality Control service at every stage of the project

One of the main factors that can distinguish a translation company from its competitors is its ability to provide a high-level Quality Control service at every stage of the translation project. By doing so, any errors or inaccuracies can be identified and rectified at an early stage of the process, ensuring that the result is of the highest possible quality. This not only ensures that the result meets the highest standards of accuracy and quality, but also contributes to improving client satisfaction.

Capacity to adapt to client needs

Another important aspect that distinguishes a great translation company is its adaptability to client needs. As a client, you have the freedom to define the scope of the work and provide specific guidelines on how you want the translation to be done. This ease of communication and flexibility can make all the difference when it comes to achieving the desired result.

Creating specific work teams for recurring jobs or frequent clients

A good translation company also understands the importance of creating specific work teams for recurring jobs or frequent clients. These teams adapt to the client's writing style, the type of translation required, the relevant terminology and even tighter response deadlines. By going the extra mile in creating these personalised solutions, M21Global truly stands out in a highly competitive landscape.

Flexibility to meet client needs

At M21Global we value client needs, and we strive daily to provide flexible services that align with clients' unique requirements. The translation company offers flexibility in terms of deadlines, payment methods, quote presentation, response times, final presentation format and additional submission of company documentation. We understand that even the smallest details can make a significant difference in ensuring that the translation project runs smoothly and successfully.

We provide clients with the necessary flexibility to meet their specific needs. This includes sending translations in bilingual format, in columns, with formatting specifications, deadline reduction for ongoing work, and much more. The objective is to create a personalised translation experience for each client, ensuring their needs are met and they are satisfied with the final product.

Possibility of participation in creating the project or client glossary.

We know it is essential to ensure the linguistic consistency of translated documents and we want to involve clients as much as possible in the process. By working together on the glossary, we can ensure that the final product meets all the client's requirements, while maintaining the highest levels of accuracy and quality.

We pride ourselves on the ability to provide high-quality translation services, maintaining a professional and flexible approach. We believe client needs should always come first and we strive to provide them with the best possible experience at every step of the process.

Internal design department

We understand the paramount importance of quality in all aspects of the translation process. That is why we have an internal design department dedicated exclusively to reconstituting any document in its original design, be it a catalogue, manual, brochure, or any other document. We ensure that translated materials are not only accurate, but also easily readable and visually appealing, in accordance with the original document provided by the client.

This way we can offer clients the guarantee that their translated documents will be presented in the best possible way, without losing the essence of their original content, eliminating additional costs of hiring an external design service.

Dedicated client platform

The dedication to providing an irreproachable client experience is reflected in the client platform. By offering real-time job tracking, clients can stay updated on the progress of their translation projects. In addition, the platform allows clients to request new jobs, accept quotes and manage their glossary.

To further improve the client experience, we also maintain a file of all requested work, which can be accessed from any location. We are committed to using technology to make clients' work easier and more productive.

Multiple payment methods available nationally and internationally

We understand the importance of technology at the service of the client. That is why we offer a range of services designed to serve clients, including electronic invoicing and multiple payment methods available nationally and internationally.

We work with files in multiple formats

We work with files in multiple formats, including computer files, graphic design and others (in addition to the usual, also: json, xml, html, xliff, AI, indd, idml, etc.). By taking advantage of advanced tools and software, we are able to provide top-level translation services that meet the highest quality standards. With technology at our fingertips, we are dedicated to delivering exceptional results that exceed client expectations.

Own IT department that allows us to "customise" client responses

Having an IT department allows us to customise the response to special and complex client jobs, when necessary. We ensure efficient use of available resources and improve the speed and accuracy of translations.

With automated procedures, tailored to the specific needs of each client, we are able to provide high-quality translations at low cost, without depending exclusively on standardised market systems. We pride ourselves on the ability to provide high-level services through the integration of cutting-edge technology and qualified professionals.

Guarantee of confidentiality at every step of the project

We take data security very seriously. We understand that clients entrust us with sensitive information, and that is why we have taken measures to ensure security.

All our collaborators have signed confidentiality agreements, both internal and external, to ensure that all stages of the project are kept confidential, including the budgeting and project preparation phases.

Hosting on local servers, we guarantee a seamless service.

As a company that values security, we take care to host servers locally to guarantee the security and privacy of client data. This not only provides a more reliable service for clients, but also allows us to implement additional security measures that would not be possible with a remote server.

Furthermore, we perform regular backups to ensure that no important information is lost in the unlikely event of a system failure. The commitment to security and reliability is at the forefront of everything we do, and we remain committed to providing clients with the best possible service.

Security of IT services against phishing, hacking and DoS attacks.

Our IT services are fully equipped to deal with any phishing attempt, hacking or DoS attacks. With high-level security measures, the most sensitive and confidential information is safe and protected. We understand the importance of security in today's world and are committed to providing clients with maximum protection against any potential threats.