CERTIFICATION

ISO 17100 and ISO 18587 Certification

Quality assurance in professional translation and post-editing

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At M21Global, quality is one of the fundamental pillars of our work as a translation company. To reinforce this commitment, our translation services have been certified in accordance with the international standards ISO 17100 and ISO 18587, by the prestigious company Bureau Veritas. These certifications ensure that we follow the highest quality standards in translation and post-editing of machine translation, guaranteeing that every project delivered follows rigorous criteria of accuracy, consistency and compliance with client needs.

ISO 17100 Certification — Quality in Professional Translation

The ISO 17100 certification defines the essential requirements for translation services, establishing criteria for the qualification of translators and reviewers, quality control processes and project management. The certification ensures that:

  • All translations go through a rigorous process of translation and revision by at least two qualified professionals;
  • Translators and reviewers meet the training and experience requirements defined by the standard;
  • Standardised methodologies are used to guarantee terminological consistency, semantic accuracy and suitability for the target audience;
  • Translations follow style guides and specific client guidelines, always respecting linguistic and cultural norms.

The ISO 17100 certification is a guarantee for our clients that translations carried out by M21Global follow a structured and high-quality process.

ISO 18587 Certification — Machine Translation Post-Editing

The ISO 18587 certification is a specific standard for post-editing of machine translations, establishing the requirements to ensure that content translated by artificial intelligence meets professional standards. The ISO 18587 certification ensures that:

  • Post-editing is performed by highly qualified linguists trained to improve machine translations;
  • The post-edited content reaches a quality level comparable to professional human translations;
  • Rigorous processes are adopted to review, correct and improve automatically translated texts, ensuring fluency, naturalness and fidelity to the original;
  • Work is conducted by specialised post-editors, who guarantee terminological accuracy, grammatical correctness and textual coherence.

Obtaining the ISO 18587 certification reaffirms our commitment to quality, even when we use advanced technologies, ensuring that each translation meets the highest level of excellence.

Quality Policy and Continuous Improvement

Our Quality Policy rests on two fundamental pillars: the relentless pursuit of client satisfaction and the continuous improvement of our services. These principles guide all our activities, both in traditional translation certified by ISO 17100 and in machine translation post-editing certified by ISO 18587. With this approach, we ensure that our clients always receive high-quality translations, adapted to their needs and executed by experienced professionals.

Proven Professional Competencies

The professionals who collaborate with M21Global must have the following proven competencies:

  • Translation competency, to ensure that translations are made with accuracy and suitability to context;
  • Linguistic and textual competency, ensuring fluency and naturalness in the target language;
  • Research and terminology competency, essential to ensure terminological coherence and accuracy;
  • Technical competency, enabling the correct use of computer-assisted translation (CAT) tools and machine translation;
  • Machine translation post-editing competency, ensuring that AI-translated content is corrected and refined to achieve a quality level equivalent to human translation.

In this way, we ensure that all projects are conducted by qualified specialists with the appropriate competencies for each client's needs.

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